• 74% of Canadians are less loyal to brands than they were two years ago • Majority (92%) want quick, real-time support and more than half (53%) want 24/7 customer service by 2025 • 85% want flexibility to choose how they interact with a brand’s customer service TORONTO --(BUSINESS WIRE)--Apr.
• 74% of Canadians are less loyal to brands than they were two years ago • Majority (92%) want quick, real-time support and more than half (53%) want 24/7 customer service by 2025 • 85% want flexibility to choose how they interact with a brand’s customer service TORONTO --(BUSINESS WIRE)--Apr.
SANTA CLARA, Calif. --(BUSINESS WIRE)--Apr. 3, 2024-- ServiceNow (NYSE: NOW) today announced that it will release financial results for the first quarter ended March 31, 2024 , following the close of market on Wednesday, April 24, 2024 . ServiceNow will host a conference call and live webcast to
SANTA CLARA, Calif. --(BUSINESS WIRE)--Apr. 3, 2024-- ServiceNow (NYSE: NOW) today announced that it will release financial results for the first quarter ended March 31, 2024 , following the close of market on Wednesday, April 24, 2024 . ServiceNow will host a conference call and live webcast to
First platform release of 2024 includes new features for increased intelligence and fast time to value Sales and Order Management, Operational Technology Management, and Platform Analytics innovations unlock automation and streamline employee experiences, powering better business at scale SANTA
First platform release of 2024 includes new features for increased intelligence and fast time to value Sales and Order Management, Operational Technology Management, and Platform Analytics innovations unlock automation and streamline employee experiences, powering better business at scale SANTA
New features enhance Now Assist GenAI experiences, offer responsible, intelligent automation embedded within the ServiceNow platform Now Assist for IT Operations Management (ITOM) AIOps, Now Assist in Virtual Agent enhancements, and ServiceNow Impact AI Accelerators help organizations boost
New features enhance Now Assist GenAI experiences, offer responsible, intelligent automation embedded within the ServiceNow platform Now Assist for IT Operations Management (ITOM) AIOps, Now Assist in Virtual Agent enhancements, and ServiceNow Impact AI Accelerators help organizations boost
ServiceNow Customer Service Management (CSM) recognized for uniquely focusing on “resolution-centric customer service” with a vision to “continually improve CX and costs.” SANTA CLARA, Calif. --(BUSINESS WIRE)--Mar. 19, 2024-- ServiceNow (NYSE: NOW), the leading digital workflow company making the
ServiceNow Customer Service Management (CSM) recognized for uniquely focusing on “resolution-centric customer service” with a vision to “continually improve CX and costs.” SANTA CLARA, Calif. --(BUSINESS WIRE)--Mar. 19, 2024-- ServiceNow (NYSE: NOW), the leading digital workflow company making the
SANTA CLARA, Calif. --(BUSINESS WIRE)--Mar. 19, 2024-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor assessments: Worldwide Value Stream Management (VSM) and Agile Project and Portfolio
SANTA CLARA, Calif. --(BUSINESS WIRE)--Mar. 19, 2024-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor assessments: Worldwide Value Stream Management (VSM) and Agile Project and Portfolio
ServiceNow becomes one of the first platform providers to access NVIDIA NIM inference microservices, enabling faster, scalable, and more cost-effective large language model development and deployment SAN JOSE, Calif. --(BUSINESS WIRE)--Mar. 18, 2024-- NVIDIA GTC — ServiceNow (NYSE: NOW), the
ServiceNow becomes one of the first platform providers to access NVIDIA NIM inference microservices, enabling faster, scalable, and more cost-effective large language model development and deployment SAN JOSE, Calif. --(BUSINESS WIRE)--Mar. 18, 2024-- NVIDIA GTC — ServiceNow (NYSE: NOW), the
ServiceNow bolsters its current operational technology capabilities, providing a more complete set of solutions to accelerate digital transformation across manufacturing, energy and transport & logistics SANTA CLARA, Calif. & UTRECHT, Netherlands --(BUSINESS WIRE)--Mar.
ServiceNow bolsters its current operational technology capabilities, providing a more complete set of solutions to accelerate digital transformation across manufacturing, energy and transport & logistics SANTA CLARA, Calif. & UTRECHT, Netherlands --(BUSINESS WIRE)--Mar.
ServiceNow’s Third-Party Risk Management solution recognized among top providers on heels of recent new feature launches, acknowledging its position in the risk management market The solution is recognized for “connecting key stakeholders across the organization around the TPRM lifecycle” SANTA
ServiceNow’s Third-Party Risk Management solution recognized among top providers on heels of recent new feature launches, acknowledging its position in the risk management market The solution is recognized for “connecting key stakeholders across the organization around the TPRM lifecycle” SANTA
StarCoder2 - Created With the BigCode community and Trained on 600+ Programming Languages, Advances Code Generation, Transparency, Governance, and Innovation SANTA CLARA, Calif. --(BUSINESS WIRE)--Feb. 28, 2024-- ServiceNow (NYSE: NOW), Hugging Face , and NVIDIA , today announced the release of
StarCoder2 - Created With the BigCode community and Trained on 600+ Programming Languages, Advances Code Generation, Transparency, Governance, and Innovation SANTA CLARA, Calif. --(BUSINESS WIRE)--Feb. 28, 2024-- ServiceNow (NYSE: NOW), Hugging Face , and NVIDIA , today announced the release of
Acquisition to enable end-to-end network lifecycle management for telecommunications companies on a single, AI-first platform BARCELONA, Spain --(BUSINESS WIRE)--Feb. 25, 2024-- Mobile World Congress -- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better
Acquisition to enable end-to-end network lifecycle management for telecommunications companies on a single, AI-first platform BARCELONA, Spain --(BUSINESS WIRE)--Feb. 25, 2024-- Mobile World Congress -- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better
Segra will use ServiceNow Telecommunications Service Management to power SegraOne for Case and Incident Management, a new solution that will simplify everyday work and transform customer service and employee experiences BARCELONA, Spain --(BUSINESS WIRE)--Feb.
Segra will use ServiceNow Telecommunications Service Management to power SegraOne for Case and Incident Management, a new solution that will simplify everyday work and transform customer service and employee experiences BARCELONA, Spain --(BUSINESS WIRE)--Feb.
Built on the Now Platform, Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value. BARCELONA, Spain --(BUSINESS WIRE)--Feb. 25, 2024-- Mobile World Congress : ServiceNow (NYSE: NOW), the
Built on the Now Platform, Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value. BARCELONA, Spain --(BUSINESS WIRE)--Feb. 25, 2024-- Mobile World Congress : ServiceNow (NYSE: NOW), the
First European investment by ServiceNow Ecosystem Ventures aims to accelerate customer time to value and drive growth through partners Plat4mation to expand its focus on digital transformation in Germany’s Mittelstand sector SANTA CLARA, Calif. & UTRECHT, Netherlands --(BUSINESS WIRE)--Feb.
First European investment by ServiceNow Ecosystem Ventures aims to accelerate customer time to value and drive growth through partners Plat4mation to expand its focus on digital transformation in Germany’s Mittelstand sector SANTA CLARA, Calif. & UTRECHT, Netherlands --(BUSINESS WIRE)--Feb.
Genpact Source-to-Pay offering uses ServiceNow AI capabilities to help accelerate team productivity, simplify the user experience and increase cost efficiency Leading organizations like Dropbox are already reaping the benefits of the Source-to-Pay solution, transforming their procurement, sourcing,
Genpact Source-to-Pay offering uses ServiceNow AI capabilities to help accelerate team productivity, simplify the user experience and increase cost efficiency Leading organizations like Dropbox are already reaping the benefits of the Source-to-Pay solution, transforming their procurement, sourcing,
ServiceNow exceeds guidance across all Q4 2023 topline growth and profitability metrics; raises 2024 subscription revenues and operating margin outlook Subscription revenues of $2,365 million in Q4 2023, representing 27% year-over-year growth, 25.5% in constant currency Total revenues of $2,437
ServiceNow exceeds guidance across all Q4 2023 topline growth and profitability metrics; raises 2024 subscription revenues and operating margin outlook Subscription revenues of $2,365 million in Q4 2023, representing 27% year-over-year growth, 25.5% in constant currency Total revenues of $2,437
Initial phase includes the launch of a single, connected solution for disputes resolution, called ServiceNow Disputes Management, Built with Visa New solution includes low-code, AI, and generative AI capabilities to help boost efficiency and productivity SANTA CLARA, Calif. --(BUSINESS WIRE)--Jan.
Initial phase includes the launch of a single, connected solution for disputes resolution, called ServiceNow Disputes Management, Built with Visa New solution includes low-code, AI, and generative AI capabilities to help boost efficiency and productivity SANTA CLARA, Calif. --(BUSINESS WIRE)--Jan.
The new offering will address critical business needs and offer solutions to help improve GenAI governance within organizations EY to use ServiceNow’s Now Assist generative AI capabilities to enhance experiences for EY people and clients NEW YORK & SANTA CLARA, Calif. --(BUSINESS WIRE)--Jan.
The new offering will address critical business needs and offer solutions to help improve GenAI governance within organizations EY to use ServiceNow’s Now Assist generative AI capabilities to enhance experiences for EY people and clients NEW YORK & SANTA CLARA, Calif. --(BUSINESS WIRE)--Jan.
Recently developed Partner Specializations are the next step in the ServiceNow partner program evolution for partners to unlock new revenue opportunities, and earn a range of benefits to further grow their practice Partners can obtain three Specializations: Service Operations, Serve the Customer,
Recently developed Partner Specializations are the next step in the ServiceNow partner program evolution for partners to unlock new revenue opportunities, and earn a range of benefits to further grow their practice Partners can obtain three Specializations: Service Operations, Serve the Customer,
SANTA CLARA, Calif. --(BUSINESS WIRE)--Jan. 3, 2024-- ServiceNow (NYSE: NOW) today announced that it will release financial results for the fourth quarter and full-year ended December 31, 2023 , following the close of market on Wednesday, January 24, 2024 .
SANTA CLARA, Calif. --(BUSINESS WIRE)--Jan. 3, 2024-- ServiceNow (NYSE: NOW) today announced that it will release financial results for the fourth quarter and full-year ended December 31, 2023 , following the close of market on Wednesday, January 24, 2024 .
Acquisition strengthens ServiceNow’s process mining solutions, bolstering automation and AI capabilities to help customers uncover bottlenecks and drive operational efficiencies SANTA CLARA, Calif. --(BUSINESS WIRE)--Dec. 18, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company
Acquisition strengthens ServiceNow’s process mining solutions, bolstering automation and AI capabilities to help customers uncover bottlenecks and drive operational efficiencies SANTA CLARA, Calif. --(BUSINESS WIRE)--Dec. 18, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company
ServiceNow’s Governance, Risk, and Compliance solution recognized as delivering “broad AI innovation plans” and featuring “strong risk monitoring and communication tools” SANTA CLARA, Calif. --(BUSINESS WIRE)--Dec. 8, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the
ServiceNow’s Governance, Risk, and Compliance solution recognized as delivering “broad AI innovation plans” and featuring “strong risk monitoring and communication tools” SANTA CLARA, Calif. --(BUSINESS WIRE)--Dec. 8, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the
ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS Companies to develop and launch industry-specific, AI-powered applications in AWS Marketplace to add intelligence to critical business workflows Joint customers to benefit from new ways to purchase and
ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS Companies to develop and launch industry-specific, AI-powered applications in AWS Marketplace to add intelligence to critical business workflows Joint customers to benefit from new ways to purchase and
ServiceNow’s deep roots in service management make it a “darling of IT buyers” SANTA CLARA, Calif. --(BUSINESS WIRE)--Nov. 28, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in The Forrester Wave™: Digital
ServiceNow’s deep roots in service management make it a “darling of IT buyers” SANTA CLARA, Calif. --(BUSINESS WIRE)--Nov. 28, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in The Forrester Wave™: Digital
Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management are the latest in powerful GenAI solutions to be embedded into the ServiceNow Platform Features enhance ServiceNow’s broad portfolio of practical generative AI applications that are helping customers transform
Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management are the latest in powerful GenAI solutions to be embedded into the ServiceNow Platform Features enhance ServiceNow’s broad portfolio of practical generative AI applications that are helping customers transform
Only 20% of workers are currently using AI, yet half believe training will give them a competitive advantage TORONTO --(BUSINESS WIRE)--Nov. 15, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced the results of its fourth
Only 20% of workers are currently using AI, yet half believe training will give them a competitive advantage TORONTO --(BUSINESS WIRE)--Nov. 15, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced the results of its fourth
As the “team behind the team,” ServiceNow to streamline Aston Martin Aramco Cognizant Formula One® Team’s Technology Campus onto the ServiceNow platform ServiceNow on-car branding at inaugural Las Vegas Grand Prix LAS VEGAS & SILVERSTONE, England --(BUSINESS WIRE)--Nov.
As the “team behind the team,” ServiceNow to streamline Aston Martin Aramco Cognizant Formula One® Team’s Technology Campus onto the ServiceNow platform ServiceNow on-car branding at inaugural Las Vegas Grand Prix LAS VEGAS & SILVERSTONE, England --(BUSINESS WIRE)--Nov.
ServiceNow exceeds guidance across all Q3 2023 topline growth and profitability metrics; raises 2023 subscription revenues and operating margin guidance Subscription revenues of $2,216 million in Q3 2023, representing 27% year-over-year growth, 24.5% in constant currency Total revenues of $2,288
ServiceNow exceeds guidance across all Q3 2023 topline growth and profitability metrics; raises 2023 subscription revenues and operating margin guidance Subscription revenues of $2,216 million in Q3 2023, representing 27% year-over-year growth, 24.5% in constant currency Total revenues of $2,288
Alliance to provide end-to-end managed services and beyond, known as Operate services, through Deloitte’s domain and industry experience coupled with ServiceNow’s generative AI enterprise platform Deloitte pioneers the use of ServiceNow’s platform to scale client Operate services globally NEW YORK
Alliance to provide end-to-end managed services and beyond, known as Operate services, through Deloitte’s domain and industry experience coupled with ServiceNow’s generative AI enterprise platform Deloitte pioneers the use of ServiceNow’s platform to scale client Operate services globally NEW YORK
ANSR to establish ServiceNow Centers of Excellence in more than 60 Global Capability Centers (GCCs) to train 3,500 people across India on ServiceNow ANSR to power its own internal GCC service delivery on ServiceNow , including Now Assist generative AI capabilities ServiceNow Ecosystem Ventures
ANSR to establish ServiceNow Centers of Excellence in more than 60 Global Capability Centers (GCCs) to train 3,500 people across India on ServiceNow ANSR to power its own internal GCC service delivery on ServiceNow , including Now Assist generative AI capabilities ServiceNow Ecosystem Ventures
ServiceNow is recognized again as a Leader in this Magic Quadrant report for its Ability to Execute and Completeness of Vision SANTA CLARA, Calif. --(BUSINESS WIRE)--Oct. 23, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been
ServiceNow is recognized again as a Leader in this Magic Quadrant report for its Ability to Execute and Completeness of Vision SANTA CLARA, Calif. --(BUSINESS WIRE)--Oct. 23, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been
SANTA CLARA, Calif. --(BUSINESS WIRE)--Oct. 4, 2023-- ServiceNow (NYSE: NOW) today announced that it will release financial results for the third quarter ended September 30, 2023 , following the close of market on Wednesday, October 25, 2023 . ServiceNow will host a conference call and live webcast
SANTA CLARA, Calif. --(BUSINESS WIRE)--Oct. 4, 2023-- ServiceNow (NYSE: NOW) today announced that it will release financial results for the third quarter ended September 30, 2023 , following the close of market on Wednesday, October 25, 2023 . ServiceNow will host a conference call and live webcast
Global digital services leader to collaborate on design and development of enterprise-grade generative AI solutions across IT and customer service NEW YORK & SANTA CLARA, Calif. --(BUSINESS WIRE)--Oct. 3, 2023-- ServiceNow today announced that global digital services leader Teleperformance is
Global digital services leader to collaborate on design and development of enterprise-grade generative AI solutions across IT and customer service NEW YORK & SANTA CLARA, Calif. --(BUSINESS WIRE)--Oct. 3, 2023-- ServiceNow today announced that global digital services leader Teleperformance is
Available in the Now Platform Vancouver release, Now Assist integrates generative AI to accelerate productivity, improve experiences, and increase agility New features in Now Assist are powered by a domain-specific ServiceNow LLM, built for the enterprise and optimized for accuracy and data privacy
Available in the Now Platform Vancouver release, Now Assist integrates generative AI to accelerate productivity, improve experiences, and increase agility New features in Now Assist are powered by a domain-specific ServiceNow LLM, built for the enterprise and optimized for accuracy and data privacy
Now Platform update enhances security and governance, simplifies critical processes in healthcare and finance, and accelerates talent transformation through AI SANTA CLARA, Calif. --(BUSINESS WIRE)--Sep. 20, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work
Now Platform update enhances security and governance, simplifies critical processes in healthcare and finance, and accelerates talent transformation through AI SANTA CLARA, Calif. --(BUSINESS WIRE)--Sep. 20, 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work
This back-to-school season, learning goes beyond the classroom. Amy Regan Morehouse , Senior Vice President of Global Education at ServiceNow , reveals the most important skills to be successful in new career opportunities created by generative AI. SANTA CLARA, Calif. , Aug.
This back-to-school season, learning goes beyond the classroom. Amy Regan Morehouse , Senior Vice President of Global Education at ServiceNow , reveals the most important skills to be successful in new career opportunities created by generative AI. SANTA CLARA, Calif. , Aug.
ServiceNow exceeds guidance across all Q2 2023 topline growth and profitability metrics; raises 2023 subscription revenues and operating margin guidance Subscription revenues of $2,075 million in Q2 2023, representing 25% year-over-year growth, 25% adjusted for constant currency Total revenues of
ServiceNow exceeds guidance across all Q2 2023 topline growth and profitability metrics; raises 2023 subscription revenues and operating margin guidance Subscription revenues of $2,075 million in Q2 2023, representing 25% year-over-year growth, 25% adjusted for constant currency Total revenues of
First-of-its-kind AI Lighthouse program helps customers create generative AI-based initiatives to transform their business operations SANTA CLARA, Calif. --(BUSINESS WIRE)--Jul. 26, 2023-- ServiceNow (NYSE: NOW), NVIDIA (NASDAQ: NVDA), and Accenture (NYSE: ACN) today announced the launch of AI
First-of-its-kind AI Lighthouse program helps customers create generative AI-based initiatives to transform their business operations SANTA CLARA, Calif. --(BUSINESS WIRE)--Jul. 26, 2023-- ServiceNow (NYSE: NOW), NVIDIA (NASDAQ: NVDA), and Accenture (NYSE: ACN) today announced the launch of AI
Powered by ServiceNow LLMs, both features are purpose-built for the Now Platform and are designed to alleviate repetitive work and significantly improve productivity New capabilities join the Now Assist family of generative AI features being infused into all ServiceNow workflow offerings ServiceNow
Powered by ServiceNow LLMs, both features are purpose-built for the Now Platform and are designed to alleviate repetitive work and significantly improve productivity New capabilities join the Now Assist family of generative AI features being infused into all ServiceNow workflow offerings ServiceNow
Commitment includes significant joint investment in new offerings combining AI, low-code capabilities, and deep industry expertise NEW YORK & SANTA CLARA, Calif. --(BUSINESS WIRE)--Jul. 26, 2023-- KPMG and ServiceNow (NYSE: NOW), today announced an expanded commitment to reimagine finance, supply
Commitment includes significant joint investment in new offerings combining AI, low-code capabilities, and deep industry expertise NEW YORK & SANTA CLARA, Calif. --(BUSINESS WIRE)--Jul. 26, 2023-- KPMG and ServiceNow (NYSE: NOW), today announced an expanded commitment to reimagine finance, supply