ServiceNow Releases New Solutions to Digitize Today’s Most Pressing Workplace Productivity Challenges
Latest capabilities accelerate automation of complex front and back-office processes to improve customer, employee, and constituent experiences across public and private sectors
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Automated service suggestions (Graphic: Business Wire)
“With macro-economic influences like inflation and supply chain disruptions continuing to impact the market, leaders are adopting a digital-first strategy,” said
Coming quickly on the heels of the recent Tokyo Platform release,
“Our customers’ greatest challenges are our greatest inspiration. CIOs are looking for technology that addresses modern workplace issues to quickly accelerate value across their organization. At
Automated service suggestions
Robust service operations begin with a technical blueprint. Organizations need to quickly map IT business services and application usage to the technology components that constitute them. However, IT operators and service mapping analysts often struggle to build and maintain service maps due to excessive manual processes, changing environments, and a lack of visibility across the enterprise.
Automated service suggestions – available through Service Mapping Plus – uses machine learning to automatically analyze an organization’s network traffic and suggest entry points for business-critical services. IT departments can now create a high-fidelity service map of infrastructure and middleware with a few simple clicks, saving valuable time and money, while generating more accurate enterprise-wide mapping, arming organizations with the service-relevant insights they need to make decisions and respond to emergent IT events quickly. For example, if an organization’s email servers have an outage, service mapping will allow IT teams to quickly identify the other systems and applications that power those servers so teams can narrow down and solve the problem easily.
Service Request Playbook for Public Sector
Governments are striving to better respond to inbound service requests (such as 311 in the US). Reliance on outdated systems and processes creates costly gaps and hinders the constituent experience.
Service Request Playbook – built on
Workplace Scenario Planning
Hybrid work models mean businesses must learn to reconfigure space and manage change for individual employees and entire departments while ensuring resources – like heat and electricity – are used responsibly. This is often a manual, complex, and paper-based process for workplace and facilities teams.
Workplace Scenario Planning – part of Workplace Service Delivery – helps organizations operate more strategically across workspace planning efforts to better manage spend and improve the office experience. Space planners can design, compare, and experiment with various space allocation scenarios using a visual drag and drop interface before deploying changes in an office, therefore optimizing space, saving money, and providing a more collaborative and productive office experience.
What customers are saying about ServiceNow’s latest innovations:
The
“The State of South Dakota continues to innovate with
The
"From the moment our team began supporting Florida’s response to Hurricane Ian, ServiceNow Public Sector Digital Services has been the foundation for what I truly believe was the most rapid and robust digital response to a natural disaster in history,” said
Availability
All three innovations and more are now generally available and can be found in the
For more information on these innovations, read more from
About
© 2022
View source version on businesswire.com: https://www.businesswire.com/news/home/20221103005539/en/
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