ServiceNow positioning based on completeness of vision and ability to
execute
SANTA CLARA, Calif.--(BUSINESS WIRE)--Aug. 15, 2017--
ServiceNow (NYSE: NOW) today announced that Gartner Inc. has named
ServiceNow a Leader in the 2017 Magic Quadrant for IT Service Support
Management Tools for the fourth consecutive year.
The complete report is available here.
For this Magic Quadrant, Gartner evaluated the ServiceNow ITSM solutions
and recognized the company as a leader based on its completeness of
vision and ability to execute. ServiceNow has the highest position
within the “Leaders” quadrant for its ability to execute in the Magic
Quadrant for IT Service Management Tools.
“Customers continue to use the Gartner Magic Quadrant as an important
deciding factor in choosing an ITSM solution,” said Farrell Hough,
general manager, ITSM and Product Operations, ServiceNow. “We continue
to innovate in ITSM, improving the way IT users and practitioners work,
and we are investing in new technologies, such as artificial
intelligence, machine learning and automation, to help customers achieve
new levels of business velocity.”
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About The Gartner Magic Quadrant
A Gartner Magic Quadrant is a culmination of research in a specific
market, giving you a wide-angle view of the relative positions of the
market's competitors. By applying a graphical treatment and a uniform
set of evaluation criteria, a Magic Quadrant helps you quickly ascertain
how well technology providers are executing their stated visions and how
well they are performing against Gartner's market view.*
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.
*Gartner Research Methodologies, http://www.gartner.com/technology/research/methodologies/research_mq.jsp
About ServiceNow
Your enterprise needs to move faster, but lack of process and legacy
tools hold you back. Every day, thousands of customer requests, IT
incidents, and HR cases follow their own paths—moving back and forth
between people, machines and departments. Unstructured. Undocumented.
Unimproved for years. With the ServiceNow® System of Action™
you can replace these unstructured work patterns of the past with
intelligent workflows of the future. Now every employee, customer and
machine can make requests on a single cloud platform. Every department
working on these requests can assign and prioritize, collaborate, get
down to root cause issues, gain real-time insights and drive to action.
Your employees are energized. Your service levels improve. And you
realize game-changing economics. Work at Lightspeed™. To find out how,
visit www.servicenow.com.
© 2017 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow
logo, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc., in the United States and/or other
countries. Other company and product names may be trademarks of the
respective companies with which they are associated.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170815006050/en/
Source: ServiceNow, Inc.
ServiceNow
Woody Mosqueda, 669-262-2160
Woodrow.mosqueda@servicenow.com
