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ServiceNow Named a Leader in Gartner IT Service Management Tools Magic Quadrant for the Fourth Year in a Row

ServiceNow positioning based on completeness of vision and ability to execute

SANTA CLARA, Calif.--(BUSINESS WIRE)--Aug. 15, 2017-- ServiceNow (NYSE: NOW) today announced that Gartner Inc. has named ServiceNow a Leader in the 2017 Magic Quadrant for IT Service Support Management Tools for the fourth consecutive year.

The complete report is available here.

For this Magic Quadrant, Gartner evaluated the ServiceNow ITSM solutions and recognized the company as a leader based on its completeness of vision and ability to execute. ServiceNow has the highest position within the “Leaders” quadrant for its ability to execute in the Magic Quadrant for IT Service Management Tools.

“Customers continue to use the Gartner Magic Quadrant as an important deciding factor in choosing an ITSM solution,” said Farrell Hough, general manager, ITSM and Product Operations, ServiceNow. “We continue to innovate in ITSM, improving the way IT users and practitioners work, and we are investing in new technologies, such as artificial intelligence, machine learning and automation, to help customers achieve new levels of business velocity.”

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About The Gartner Magic Quadrant

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner's market view.*

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Gartner Research Methodologies,

About ServiceNow

Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow® System of Action™ you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights and drive to action. Your employees are energized. Your service levels improve. And you realize game-changing economics. Work at Lightspeed™. To find out how, visit

© 2017 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

Source: ServiceNow, Inc.

Woody Mosqueda, 669-262-2160