ServiceNow Launches Enterprise Onboarding and Transitions for Human Resources
Give Employees the Onboarding Experience They Deserve
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The delivery of many HR services like employee onboarding start in HR,
but can require the coordination of five
to 10 departments to complete them. Traditional onboarding
solutions support HR related tasks such as capturing employee
information, compliance and
“The new hire onboarding experience is a critical first impression for
incoming employees,” said
ServiceNow Enterprise Onboarding and Transitions breaks complex
processes down into individual activities such as getting a workspace,
credit card, security access, computer, and phones – and then
distributes these to different departments for approvals and action. It
tracks the status of each activity, and reminds people automatically if
they are behind schedule. If an activity is stalled, it is escalated
automatically so that problems can be resolved. If exceptions occur,
employees can easily open a case in the application as part of the
onboarding workflow. Some manual processes can be eliminated entirely –
In addition to improving the service delivery efficiency of HR and other departments, this new application provides a consumer-like service experience to employees. Foundational to this experience is the Employee Service Center. It provides a single place for employees to interact and communicate with HR for all service needs. Employees can get information, such as new hire policies either by searching for it or by HR proactively pushing it out. If employees need help or more information, they can submit a request. HR can even task employees to take certain actions like signing documents.
“Our employees are saving lives every day. It is imperative to have
processes in place to create a smooth and efficient experience for new
ServiceNow Onboarding and Transitions will be available in the third quarter of 2017.
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow® System of Action™ you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights and drive to action. Your employees are energized. Your service levels improve. And you realize game-changing economics. Work at Lightspeed™. To find out how, visit www.servicenow.com.