ServiceNow Launches Cloud Management

Give Employees the Freedom to Access Cloud Resources and IT the Power to Stay in Control

ORLANDO, Fla.--(BUSINESS WIRE)--May 10, 2017-- Knowledge 17--ServiceNow (NYSE: NOW) today announced major enhancements to its Cloud Management application. Employees are demanding fast access to cloud resources that meet their needs. IT is left with the challenge of quickly responding to these requests while reducing risks and managing costs. ServiceNow® Cloud Management gives both cloud users and IT increased control over cloud resources. Within minutes, IT can rapidly create a catalog of cloud resources across AWS, Azure, VMware and others. Users get a consumer-like self-service experience where they can manage their cloud resources and track their spending from any device so that they get the most out of their budgets. Now, businesses can take full advantage of all the benefits the cloud has to offer to make their work go faster.

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With more organizations choosing cloud-first for new business applications, companies must manage cloud services across multiple public and private clouds to reduce risk and ensure compliance to company policies. In many companies, the manual processes used to deploy and manage cloud services can take days or weeks to complete. Once the services are available, end users are disconnected from lifecycle operations and must rely on help desk interactions to get their jobs done. This process can be slow and delay end users from completing their tasks or worse yet, force users into going it on their own with the swipe of a credit card. This DIY approach of acquiring the cloud services they need puts the user outside the control of IT, thus creating shadow IT problems.

“As more enterprises go cloud-first for their new business applications, they need cloud resources that are enterprise grade, enforcing consistent governance and control regardless of the underlying cloud provider,” said Pablo Stern, general manager, IT Operations Management, ServiceNow. “With our Cloud Management, employees get the freedom to conveniently access cloud resources and IT the power to stay in control.”

Time-to-Value at Lightspeed

Cloud Management features a new Cloud Agnostic Blueprint Designer reducing the hours of work it takes to create and deploy cloud services. By abstracting the different elements of the creation workflow, ServiceNow simplifies the design of cloud services by auto-generating an execution plan that brings together all the up-to-date elements of the blueprint, and automatically generates corresponding service catalog items. Governance (e.g. approvals, quotas, permissions) and compliance (e.g. data center selection, security settings) policies are defined independently and applied at run-time. Now, a developer who wants to test their code on a multi-tier test environment can accomplish this task with a simple click of a button. All this is done while maintaining adherence to corporate policies, governance, and security controls. Also, since these blueprints are not tied to a single cloud account or provider, organizations have increased flexibility in their choice of cloud providers.

Empowering Cloud End Users

Cloud Management gives end users a new Cloud User Portal experience built on ServiceNow Service Portal technology. With the Cloud User Portal, end users have a single-pane of glass to manage both business and operational aspects of their cloud resources through the Now Platform. From a central location, the user can easily access their personalized service catalog to launch new services, manage the lifecycle operations of stacks or individual resources and manage the consumption against costs, usage and quotas. Now companies can curb shadow IT by empowering end-users with direct control of their cloud resources through a consumer-like experience while maintaining IT governance and control.

In addition, with Cloud Management on the Now Platform™, organizations have a single-system-of-record for all cloud resources and seamless integration with incident, problem, and change management, automatically routing issues and requests through the standard IT processes. As cloud usage increases exponentially, Cloud Management enables your business to scale.

"As a managed service provider focused on helping our clients achieve digital transformation, it is imperative that we deliver a unified view of our client’s cloud resources with the flexibility, transparency and the control they need,” said Michael Kollar, Chief Digital Officer and Global Head of Cloud Engineering for Atos. “The ServiceNow platform enables us to quickly deliver those services in both a secure and enterprise-compliant manner.”

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ServiceNow Cloud Management will be available in the third quarter of 2017.

About ServiceNow

Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow® System of Action™ you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights and drive to action. Your employees are energized. Your service levels improve. And you realize game-changing economics. Work at Lightspeed™. To find out how, visit www.servicenow.com.

© 2017 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

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Source: ServiceNow, Inc.

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