SANTA CLARA, Calif.--(BUSINESS WIRE)--Oct. 10, 2018--
ServiceNow (NYSE: NOW), Forbes’ No. 1 World’s Most Innovative Company,
has agreed to acquire the technology of FriendlyData,
which makes it easy for non-technical users to ask quantitative
questions in plain English and get fast results through direct answers
or data visualizations.
As ServiceNow is making the world of work, work better for people™,
FriendlyData’s natural language query (NLQ) technology will help reduce
the amount of time spent figuring out how to ask questions technically;
rather, it allows users to just ask a question, and then use the freed
up time to act on the answer. NLQ technology will be embedded into the
interfaces of the Now Platform® and guide users to relevant and related
Performance Analytics dashboards and reporting.
When used in the Now Platform, the technology will reduce some of the
complexity that slows down work, including:
-
Outdated customer and employee work experiences that are not intuitive
and easy to use like the ones people experience as consumers.
-
Inability to act due to reliance on time-consuming manual processes.
-
Burdens on business analysts and data engineers who can’t keep pace
with the increasing volume of requests coming from non-technical users
within their company.
“ServiceNow is bringing NLQ capabilities to the Now Platform, enabling
companies to ask technical questions in plain English and receive direct
answers,” said Pat Casey, senior vice president, development and
operations at ServiceNow. “With this technical enhancement, our goal is
to allow anyone to easily make data driven decisions, increasing
productivity and driving businesses forward faster.”
ServiceNow plans to re-platform FriendlyData’s NLQ technology, extending
the Now Platform’s intelligence capabilities by making NLQ interfaces
available across ServiceNow applications for IT, Human Resources,
Security Operations, Customer Service Management, partner products and
for developers.
Forward-Looking Statements
This press release contains forward-looking statements about the
expectations, beliefs, plans, intentions and strategies relating to
ServiceNow’s acquisition of FriendlyData. Such forward-looking
statements include statements regarding future product offerings and
expected benefits to ServiceNow. These statements reflect the current
beliefs of ServiceNow and are based on current information available to
the company as of the date hereof. ServiceNow does not assume any
obligation to update the forward-looking statements provided to reflect
events that occur or circumstances that exist after the date on which
they were made. The forward-looking statements in this press release are
subject to various risks and uncertainties that could cause actual
outcomes and results to differ materially and adversely from those
expressed in such forward-looking statements. These risks and
uncertainties include, without limitation, the inability to assimilate
or integrate FriendlyData’s technology into our platform; the inability
to retain key employees of FriendlyData after the transaction closes;
unanticipated expenses related to FriendlyData acquired technology;
potential adverse tax consequences; disruption to our business and
diversion of management attention and other resources; and potential
unknown liabilities associated with FriendlyData’s business.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better for
people. Our cloud-based platform and solutions deliver digital
experiences that help people do their best work. For more information,
visit: www.servicenow.com.
© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow
logo, Now, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc., in the United States and/or other
countries. Other company names, product names, and logos may be
trademarks of the respective companies with which they are associated.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181010005931/en/
Source: ServiceNow, Inc.
ServiceNow, Inc.
Media Contact:
Candice Garmoe,
310-779-7995
press@servicenow.com
or
Investor
Contact:
Jimmy Sexton, 669-262-1430
ir@servicenow.com