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ServiceNow to Become a Native Mobile Enterprise Cloud Platform with Acquisition of SkyGiraffe

Acquisition will embed native mobile apps across ServiceNow portfolio, enabling enterprise customers to easily give employees consumer-like mobile experiences for any app

SANTA CLARA, Calif.--(BUSINESS WIRE)--Oct. 25, 2017-- Announcing today an agreement to acquire mobile platform company SkyGiraffe, cloud-based workflow leader ServiceNow (NYSE:NOW) plans to deliver a truly native mobile enterprise cloud platform. The acquisition will let ServiceNow customers easily deliver consumer-like mobile experiences for any application built on the Now Platform, unleashing greater productivity and convenience for employees who want to work mobile-first, anytime, anywhere.

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“Our work lives should be as mobile friendly as our consumer lives,” said CJ Desai, chief product officer at ServiceNow. “With our native mobile platform approach, ServiceNow intends to make getting work done anytime, anywhere through great mobile experiences as easy as hailing a taxi, ordering coffee or booking a dinner reservation.”

ServiceNow expects SkyGiraffe technology to be embedded in the Now Platform in 2018, offering all packaged applications in a native mobile format, including its flagship IT Service Management (ITSM) product. SkyGiraffe extracts the complexity of enterprise applications with its intelligent “meta-data” architecture by converting business processes and manual workflows into an easy-to-use mobile experience. Because the mobile experience will be native, ServiceNow will also support offline applications.

ServiceNow also expects that its customers and partners will be able to build mobile apps in days, not months, utilizing no/low-code tools and design templates. There will be no need to write cumbersome code or scripting. Native mobile app experiences are expected to include maps, live GPS, phone, contacts, email, rich media and notifications.

“Making our technology native to the ServiceNow platform will deliver a truly mobile-first approach,” said Boaz Hecht, co-founder and chief executive officer, SkyGiraffe. “We’re thrilled to be joining ServiceNow and scaling our technology with one of the industry’s fastest growing enterprise software companies to create better mobile work experiences for millions of people worldwide.”

The company expects to complete the acquisition in Q4 2017. Financial terms were not disclosed.

This news follows ServiceNow’s acquisition of design studio Telepathy to enhance the company’s commitment to delivering outstanding design and consumer-like experiences in its products and on the Now Platform.

“Together the investments of SkyGiraffe and Telepathy will help ServiceNow customers better deliver consumer-styled apps to the devices that they want when it matters most,” Desai said.

More details about the acquisition will be shared today in conjunction with the ServiceNow third quarter financial results announcement.

Forward-Looking Statements

This press release contains forward-looking statements about the expectations, beliefs, plans, intentions and strategies relating to ServiceNow’s acquisition of SkyGiraffe. Such forward-looking statements include statements regarding future product offerings; expected benefits to ServiceNow; and expected financial impact of the acquisition on ServiceNow. These statements reflect the current beliefs of ServiceNow and are based on current information available to the company as of the date hereof. ServiceNow does not assume any obligation to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made. The forward-looking statements in this press release are subject to various risks and uncertainties that could cause actual outcomes and results to differ materially and adversely from those expressed in such forward-looking statements. These risks and uncertainties include, without limitation, the inability to assimilate or integrate SkyGiraffe technology into our platform; the inability to retain key employees of SkyGiraffe after the transaction closes; unanticipated expenses related to SkyGiraffe acquired technology; potential adverse tax consequences; disruption to our business and diversion of management attention and other resources; and potential unknown liabilities associated with SkyGiraffe’s business.

About ServiceNow

ServiceNow makes work better across the enterprise. Getting simple stuff done at work can be easy, and getting complex multi-step tasks completed can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, from IT to Customer Service to Security Operations and to Human Resources, creating a better experience for your employees, users and customers while transforming your enterprise. ServiceNow (NYSE:NOW) is how work gets done. For more information, visit:

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ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

Source: ServiceNow

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