Parlo’s natural language understanding engine enhances ServiceNow’s
native AI capabilities across its Now Platform and products, making
getting work done as easy as having a conversation
SANTA CLARA, Calif.--(BUSINESS WIRE)--May 3, 2018--
ServiceNow
(NYSE: NOW) today announced it has agreed to acquire Silicon
Valley-based Parlo, an artificial intelligence (AI) and natural language
understanding (NLU) workforce solution, in an all-cash transaction
expected to close this month.
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Parlo’s unique algorithms make interacting with machines more
conversational, which makes getting work done faster, easier and more
enjoyable. ServiceNow will add the Parlo technology across its entire
suite of services on the Now
Platform TM. This acquisition signals the company’s
continuing investment in the power of AI to free employees to do more
meaningful and satisfying work and accelerate positive business outcomes.
NLU addresses a challenging area for AI: understanding the nuances of
human language. People effortlessly understand mispronunciations,
swapped words, contractions and jargon, but everyday conversations can
be challenging for machines. NLU helps overcome that hurdle,
transforming machines into more productive, conversational co-workers.
Just as AI and NLU are making our homes smarter and our personal lives
easier, ServiceNow is committed to enabling the same conversational
convenience at work.
“We are rapidly moving away from structured data such as filling in
forms and data fields, towards unstructured interactions with machines
such as free-form text, voice and gestures. Our goal is to make every
day work interactions simple, accessible and natural for everyone,” said
Pat Casey, senior vice president of DevOps, ServiceNow.
“Our technology helps machines make sense of human speech, allowing
employees to use systems naturally and not forcing them to speak or
think like a machine,” said Murali Subbarao, Parlo CEO. “This
transaction allows our work to have a positive impact on hundreds of
thousands of people by making their work experience easier, more
efficient and more satisfying.”
ServiceNow’s intelligent automation capabilities help:
-
Improve agent-employee and customer interactions with more human-like
conversations
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Drive complex actions to resolution quickly thorough intelligent agents
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Automate filling out forms and prioritizing service tickets
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Make it faster and easier for partners and customers to develop
intelligent apps using the Now Platform
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For more information on the Now Platform, please visit this site.
Forward-Looking Statements
This press release contains forward-looking statements about the
expectations, beliefs, plans, intentions and strategies relating to
ServiceNow’s acquisition of Parlo. Such forward-looking statements
include statements regarding future product offerings and expected
benefits to ServiceNow. These statements reflect the current beliefs of
ServiceNow and are based on current information available to the company
as of the date hereof. ServiceNow does not assume any obligation to
update the forward-looking statements provided to reflect events that
occur or circumstances that exist after the date on which they were
made. The forward-looking statements in this press release are subject
to various risks and uncertainties that could cause actual outcomes and
results to differ materially and adversely from those expressed in such
forward-looking statements. These risks and uncertainties include,
without limitation, the inability to assimilate or integrate Parlo
technology into our platform; the inability to retain key employees of
Parlo after the transaction closes; unanticipated expenses related to
Parlo acquired technology; potential adverse tax consequences;
disruption to our business and diversion of management attention and
other resources; and potential unknown liabilities associated with
Parlo’s business.
About ServiceNow
ServiceNow makes work better across the enterprise. Getting simple stuff
done at work can be easy, and getting complex multi-step tasks completed
can be painless. Our applications automate, predict, digitize and
optimize business processes and tasks, across IT, customer service,
security operations and HR service delivery, creating a better
experience for your employees and customers while transforming your
enterprise. ServiceNow (NYSE: NOW) is how work gets done. For more
information, visit: www.servicenow.com.
© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow
logo, Now, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc., in the United States and/or other
countries. Other company and product names may be trademarks of the
respective companies with which they are associated.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180503006504/en/
Source: ServiceNow
ServiceNow
Media Contact:
Doug Free, 408-450-7292
press@servicenow.com
or
Investor
Contact:
Jimmy Sexton, 669-262-1430
ir@servicenow.com