Knowledge17: ServiceNow Shows Future of How IT, Customer Service, HR and Security Will “Work at Lightspeed”
Work at Lightspeed: A Smarter,
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- Day One features two major customers who use automated processes to transform the way they deliver IT and Customer Service. They will share how they provide their employees with improved experiences that make them work smarter. Major additions to the Now Platform, the delivery System of ActionTM that powers all five cloud services, will also be unveiled.
Day Two demonstrates how work is broken and how it can be
fixed. Five new
ServiceNowinnovations for HR, Customer Service Management, Security and IT show how intelligent automation accelerates work in the enterprise.
- Day Three helps customers understand how they can use new features in the Now Platform to easily build valuable business applications quickly to get work done at lightspeed.
More than 3,000 professional developers will attend the company’s
third-annual developer conference, CreatorConTM. In
addition to a developer-focused keynote, sessions, labs, Developer Hub
and a Hack-a-Thon, winners of the CreatorCon
CIO Decisions17 brings together CIOs from global organizations
for a full day of discussion centered on leadership and business
transformation. Hosted by ServiceNow CIO Chris Bedi, the executive
“To keep up with the ever increasing demands of customers and the forces
of competition, organizations need to accelerate the efficiency of their
business services,” said
Nearly 80 percent of 250 breakout sessions this year are presented by
General Session Keynotes:
“Work at Lightspeed: A Smarter,
Faster Wayto Get Work Done” – John Donahoe, ServiceNowpresident and chief executive officer, presents Tuesday, May 9, from 8:30 to 10 a.m.Eastern. Take a Journey to The Lightspeed EnterpriseTM to discover the industry trends driving the new paradigm of work.
“Work at Lightspeed: Delivering IT, Customer Service, Security
and HR” – CJ Desai,
ServiceNowchief product officer, presents Wednesday, May 10, 8:30 to 10 a.m.Eastern. CJ will unveil four new ServiceNowinnovations in Human Resources, Customer Service Management, Security and IT that can accelerate the enterprise through intelligent automation.
“CreatorCon: Build Apps at Lightspeed,” the Third-Annual
CreatorCon Developer Conference– Pat Casey, ServiceNowsenior vice president, Development Operations, presents Thursday, May 11, 9 to 11 a.m.Eastern. Be the first to find out about new features of the ServiceNowplatform that will help customers develop applications at lightspeed.
CreatorCon Challenge will be held on
Thursday, May 11from 10:30 to 11 a.m.Eastern during the CreatorCon keynote. Three finalist startups will compete in a “shark tank” style event to win their share of $500,000of cash investments from ServiceNow VenturesTM, plus over $300,000worth of marketing and business development prizes. Winners will be selected by industry legend judges Om Malik, BJ Lackland and David Webb.
- CreatorCon Challenge will be held on
- “Work at Lightspeed: A Smarter,
The CreatorCon Developer Conference and Experience– Runs from May 9 to 11, and is the ultimate destination for developers and architects to learn, hack and connect at Knowledge17. CreatorCon attendees will build Now Platform expertise for developing business applications with more than 80 unique technical, demo-led breakout sessions and hands-on workshops. Topics cover:
- New Now Platform features,
- Technical deep dives on Service Portal and integrations,
- Enterprise architecture and more.
The CreatorCon Developer Hub is a playground of
possibilities where developers can discover what’s new and what’s
achievable on the Now Platform:
- HackLabs provide mini hands-on experiences.
- HackZone is a science fair of IoT integration on the Now Platform.
- Hackathon gives attendees the opportunity to be a developer-hero by joining a team and competing against the clock to show off the most creative applications built on the platform for prizes and glory.
Developer Theateris where attendees can take in bite-sized TED-ish tech talks focused on all things developer.
- Unconference is a chance to bring-your-own-content and create a session on the topic of your choice.
- Get application development certified on site.
Meet creators who build apps for the enterprise or sell on the
Customer Service: “Making Customer Service a Team Sport,”
Abhijit Mitra, ServiceNowgeneral manager of Customer Service Management, presents Tuesday, May 9, from 10:30 to 11:20 a.m.Eastern. Deliver measurable benefits at lightspeed to customers across the globe. Learn how to transform and modernize service for your external customers, partners and other constituents – leading to greater customer loyalty, reduced costs and new revenue.
HR: “Make It Easier for Employees to be Employees,”
Deepak R. Bharadwaj, ServiceNowgeneral manager of the Human Resources business unit, presents Tuesday, May 9, from 1:30-2:20 p.m.Eastern. Enable the Lightspeed EnterpriseTM with consumerized employee service. Learn about the ServiceNowvision for HR service delivery and experience exciting new product innovations that will transform one of your most impactful employee service events – new hire onboarding.
IT: “Putting IT in the Driver’s Seat for Business
Transformation,” Farrell Hough,
ServiceNowgeneral manager, ITSM and Product Operations, presents Wednesday, May 10, 10:20 to 11:20 a.m.Eastern. See how IT can transform from disparate legacy tools to a modern, cloud-based ERP system for IT.
Security: “Resolve Real Security Threats Fast,”
Sean Convery, ServiceNowgeneral manager of the Security Operations business unit, presents Wednesday, May 10from 1:30 to 2:20 p.m.Eastern. Protecting and detecting enterprise security threats is baseline – responding to it is the gap companies struggle to fill. ServiceNowshows you how to build an enterprise security response strategy with security operations.
- Customer Service: “Making Customer Service a Team Sport,”
Join the Late Morning Show with KPMG to hear from four KPMG
customers that are enabling warp speed disruption in HR, Security,
CSM, ITBM and ITSM to deliver automation and innovation to their
Tuesday, May 9from 11:40 a.m. to 12:30 p.m.Eastern.
Join Accenture’s session: Putting Technology to Work for People
in the As-a-Service Economy. This panel of CIOs from top
global organizations will discuss how
ServiceNowcan enable the transformation of service management with a people-first approach. Wednesday, May 10from 11:40 a.m. to 12:30 p.m.Eastern.
- Join the Late Morning Show with KPMG to hear from four KPMG customers that are enabling warp speed disruption in HR, Security, CSM, ITBM and ITSM to deliver automation and innovation to their businesses.
is an exclusive gathering of select executive leaders focused on
accelerating service model innovation. Also featuring a private
keynote presentation by
Andrew McAfee, the program will address how to capitalize on the ServiceNowcloud platform to improve workflow, streamline processes and develop intuitive employee and customer experiences.
The Global PartnerNow Summit– is on
Monday, May 8and is an exclusive partner-only event designed especially for members of the ServiceNowecosystem. Attendees will hear from ServiceNow’s CEO and our C-level executives as they share their insights and strategies to partner with increased business opportunities. Partners will learn more about our technology, important new programs and network with other ecosystem partners.
- Be The First To Learn – Knowledge17 pre-conference training offers a gold mine of learning opportunities. Choose from technical product training classes, strategic workshops and implementation specialist training to accelerate skills and get more value sooner.
Two Genius Ways To Engage – Spend quality time with a
ServiceNowexpert at our new EngageNow Genius Lounge. Walk-in, sign up and get your toughest product “how to” problems solved. Or book a complimentary, hour-long expert consultation through our new EngageNow Office Hours.
Customer-Led Breakout Sessions – Hundreds of
ServiceNowcustomers are highlighted in 250 breakout sessions over three days. Attend 50-minute breakouts to hear directly from peers on lessons learned and ways they solved critical business challenges by implementing ServiceNow. ServiceNowproduct experts will also present product updates, roadmaps and deep dives meant to educate and inform so attendees can leave Knowledge17 with everything needed to begin their next project. Whether in IT, Security, Customer Service or HR, there is something for everyone at the Knowledge17 breakout sessions.
Labs – Knowledge17 attendees can experience
ServiceNowproducts firsthand with 100+, two-hour hands-on labs. Led by ServiceNow industry and application experts, attendees can find lab topics ranging from analytics and self-service to employee onboarding and everything in between. More than 50,000 ServiceNowinstances will be provisioned to host the labs over the course of the event.
ExpoNow Exhibit Hall – Visit the more than 170 sponsors in the
ExpoNow exhibit hall to see the latest innovations on the Now Platform
ServiceNowpartner ecosystem. ExpoNow opens with the Go-Live! kick-off party on Monday, May 8, at 5:00 p.m.Eastern.
ServiceNow Booth in the
K17 Pavilion– Stop by the ServiceNowBooth in the K17 Pavilionto see first-hand how the System of ActionTM replaces work patterns of the past with intelligent workflows of the future on a single cloud platform. Learn from our experts how IT, Security, HR, Business Applications and Customer Service can improve service levels, energize employees, and change the way your enterprise works.
Diamond sponsors are
Platinum sponsors are Atos, Cognizant,
Deloitte, DXC Technology, EY and Infosys.
Gold sponsors include BDNA,
Fujitsu, HCL, IBM, Nuvolo Technologies, Okta, PagerDuty, PwC, ScienceLogic, TESM, Trianz, Unisysand xMatters.
- Lab sponsors are Microsoft Azure and Amazon Web Services
Silver sponsors include 3CLogic, Acorio,
Actian Corporation, Aptris, Bomgar, CareWorks Tech, Centrify, Cerna Solutions, Covestic, Inc., Crossfuze, Enable, Evergreen Systems, Flexera Software, ISM, Linium, MapAnything, MobiChord, NTT DATA, Numerify, Perspectium, Snow Software, Rego Consulting, RingCentral, V-Soft Consultingand Virteva.
- Diamond sponsors are
Engage with Knowledge17
Check out the
ServiceNowSocial Buzz to stay connected to all the live action at Knowledge17, including streaming keynotes and Cube interviews, and keep the conversation going.
- For more information or to register for Knowledge17, please visit knowledge.servicenow.com
Twitter: For continuous Knowledge17 news and event
updates, follow @Know365 and @
ServiceNowand join the conversations using #Know17, #CreatorCon and #CreatorCon Challenge
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow® System of Action™ you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights and drive to action. Your employees are energized. Your service levels improve. And you realize game-changing economics. Work at Lightspeed™. To find out how, visit www.servicenow.com.