Independent Research Firm Names ServiceNow a Leader in Enterprise Service Management Report
“Service Now is helping customers deliver better employee experiences
and stronger business outcomes with its deep service management
capabilities supported by the Now platform,” said Farrell Hough, general
manager, ITSM, ITBM and ITAM products,
1. Service accessibility: A unified service portal supported by intelligent search provides a single-point of contact for service request and fulfillment.
2. Service fulfillment consistency, speed and transparency: ESM solutions improve request fulfillment consistency and speed by automating processes and organizing service assets.
3. Flexible service configuration: With PaaS and low/no-code platforms that are beginning to approach parity with dedicated offerings, ESM tools can enable fast creation, deployment, and evolution of service request workflows and applications.
4. Core IT service management: ITSM remains a key aspect of these platforms. All the products we evaluated in this analysis cover the core processes of request, incident, problem, and change management to various degrees and offer a spectrum of capabilities to track and manage IT assets and resources.
ServiceNow’s ESM solutions are designed to automate the modern workplace, building on the Company’s founding vision to create and enhance the way work is routed through the enterprise. Benefits of ServiceNow’s Enterprise Service Management approach:
- Provide a great customer and employee experience across all functions
- Automate processes across the organization to drive new levels of efficiencies
- Improve collaboration across teams to foster innovation
- Gain valuable new insights to improve processes and experiences
A complimentary copy of the report is available here.
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Source:
ServiceNow
Doug Free, 408-450-7292
press@servicenow.com